BNZSA

BNZSA通过Colt的多国SIP中继和IP访问服务巩固了其增长.

首页案例研究BNZSA

A major part of BNZSA's business is telemarketing, 因此,拥有一家可靠的电信供应商是它们国际扩张计划的关键

直接营销机构BNZSA总部位于西班牙,但其目标是国际扩张. A major part of its business is telemarketing, t在这里fore having a reliable telecommunications provider is key. The company also has offices in 法国, the United Kingdom, 和摩洛哥. 然而, all its calls originate from Spain. 这就是为什么他们需要VoIP服务来降低成本,并使用本地号码到达多个国家. 为实现这一目标, 日博体育提供了一个多国SIP中继服务和一个专用的3GB连接,以支持所有流量.

亚历克斯Biet, BNZSA信息技术总监, 解释了他的公司需要一种高质量的通话服务,能够在几个国家使用本地号码运行. 更重要的是,统一的通信方式有助于公司在欧洲的扩张.

“我们面临的主要挑战是找到一个能够提供足够质量的系统, 持续的服务, and no interruptions to calls. 一开始,我们使用的是另一个供应商,我们很难达到这些标准. 日博体育在这里扮演着非常重要的角色自从我们开始与他们合作, we haven’t had any problems.”

亚历克斯Biet, IT Director at BNZSA

BNZSA has consolidated its growth with Colt’s services

BNZSA的业务包括让客户与其潜在客户接触. 这是关于获取线索,这意味着确保这些潜在买家的联系方式. As a result, their clients save time on sales work and refine their targets. When the company started out in 2013, it had seven employees. 然而, over the past few years it has seen meteoric growth. 今天, t在这里 are two hundred employees, 主要联络中心位于马德里郊区,在英国设有办事处, 法国, 和摩洛哥.

自2017年以来,该公司一直通过Acacia TI咨询公司与日博体育公司合作. 亚历克斯Biet, BNZSA信息技术总监, 同时他还负责整个基础设施的正常运行时间, from local servers to telephone lines, explains the importance of technological solutions for the firm. “Our business uses Colt products almost entirely. Making calls is an essential part of our everyday business”, he emphasizes. “Colt provides us with the SIP Trunk (VoIP) service. 我们与Colt公司有一个专用连接,通过VPN我们有另一个SIP中继。”.

BNZSA only works in the B2B market and only with clients in the IT industry. Its specialisation is one of the keys to its rapid growth. Its clients include some of the best-known IT brands. 然而, it also works with smaller companies. Its workforce includes 80 agents in Spain and a further 50 in Morocco, plus dozens of employees at its European offices. 更重要的是,该公司使用以英语为母语的员工,用14种语言开展活动.

然而,不管代理的位置如何,所有的电话都是从西班牙打的. That’s why the company uses multi-country SIP中继. “由于我们在英国和法国都有办事处,我们可以给这些国家的代理商电话号码. This means that the clients you call respond better”, says Biet. 资讯科技总监强调,呼叫系统必须在各方面保证服务质素,不能有任何中断, 声音清晰, adequate volume — and rates Colt’s service standards highly. What’s more, the VoIP system cuts the cost of voice services.

The continuity of a quality call service is critical to BNZSA’s business. Biet指出,一个小时或半小时的中断可能会给公司带来重大损失. BNZSA的另一个需求涉及到其运营的所有国家的统一通信. It’s a company that’s branching out into Europe and beyond. 拥有一个单一的电信供应商,如Colt,可以简化IT管理并防止潜在的停机时间.

Adapting to working from home

Growth can be forecast and can be planned. 然而, BNZSA has also successfully adapted to unexpected situations, such as the lockdown imposed back in March. “When we found out we were going into lockdown, we made the decision on the Friday to send everyone home, and by Monday we already had over one hundred small-scale home offices”, 资讯科技总监说.

At that time, t在这里 was a noticeable increase in the use of the network. “日博体育公司的人告诉我们,我们已经使用了超过90%的互联网接入能力。”, Biet回忆. “We were able to increase the bandwidth without any problems. We now have a dedicated 3GB, which is more than enough for what we do”. When the lockdown and remote working began, 日博体育会检查哪些客户达到了合同容量的最大水平,以便在带宽达到饱和之前为他们提供扩展带宽的选择.

Months after the first lockdown, the majority of BNZSA’s employees are still connected from their homes. 尽管局势非常敏感,而且情况前所未有, Biet is satisfied with the IT services and remarks that, “just as we demand quality from ourselves, we also demand it from our providers. And Colt delivers effectively. What’s more, it has simplified IT management for me. If I need more capacity, they are t在这里 for you. If my router crashes, they call me to see what has happened”.

通过与日博体育的合作伙伴Acacia TI的合作,促进了客户与供应商的关系. 公司以个人名义致力于BNZSA,并提供咨询服务. 其结果是公司业务进展所需的响应性. “Acacia TI帮助了我们很多,因为我们不是一家注册了互联网接入,然后在接下来的15年里不和供应商通话的公司. We’re continuously progressing, and we change projects quickly. And needs also change”, emphasizes Biet. “我觉得每个月我都会联系Acacia TI问一个问题, 或请求某事", 他补充说.

目前, BNZSA每天拨打150小时的电话(以连接时间或通话时间衡量), 总计约3,每月500小时. 这是一个相当大的数量,它是由马德里的总部管理的. They have their own servers t在这里, which route all the traffic. 该公司目前计划继续在本地运营,并没有考虑迁移到云端. 然而, it does have other technological challenges ahead.

Before the outbreak of the pandemic, BNZSA的想法是在亚洲开设一个办事处,以打入亚洲市场. The situation caused by COVID-19 has brought this to a standstill for now. 当然,开设一间办公室,让每个人都在家工作并不是理想的做法. 也就是说, the goal is still in the company’s sights, BNZSA希望找到连接欧洲和亚洲办事处的解决方案. “The challenge 在这里 would be to have unified communication. 日博体育可以在这方面发挥关键作用,因为它拥有一个全球网络,可以帮助我们制定未来的计划。”, Biet总结. 当然, the company will have to wait, as with many pending projects today, for the situation to get back to normal.

BNZSA - 720X440 whitebox
公司名称

BNZSA

行业

电话销售

挑战

To reach the whole of Europe using local number calls originating in Spain, as well as sustaining traffic growth

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